Does pk11 sell my data?

No, pk11 never sells your personal information to third parties. Your data is used solely for service operations, transaction processing, and fulfilling legal obligations.

How secure is my data?

pk11 uses 256-bit SSL encryption and AES-256 database encryption, along with 24/7 security monitoring and regular audits. Your data is protected to the highest standard.

Can I have my data deleted?

Yes, you can request deletion of your data at any time. However, financial transaction records must be retained for a specified period for legal reasons. Contact our support team for more details.

How will I know if the Privacy Policy changes?

For significant changes, pk11 will notify you via email or platform notification. The "Last Updated" date at the top of this page is also kept current, so we recommend checking it regularly.

pk11 | Privacy Policy and How We Protect Your Data

Q: Does pk11 send marketing emails?

pk11 only sends promotional emails or notifications with your consent. You can opt out of marketing communications at any time through your account settings or by contacting support.

1

Introduction

Pk11 is a trusted online gaming platform in Bangladesh, and we treat user privacy as our highest priority. This Privacy Policy explains how pk11 collects, stores, uses, and protects your personal information.

By using the pk11 website or app, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully before creating an account.

Pk11 complies with applicable data protection laws in Bangladesh and international privacy standards. Our goal is to handle every user's data with full transparency and earn their trust.

            
            Important: This Privacy Policy applies solely to pk11's own services. Third-party services are governed by their own respective policies.
          

2

What Data We Collect

Pk11 collects specific information to run its services smoothly and deliver the best experience to users. The types of data collected and the reasons for collecting them are detailed below.

Type of Information	Example	Purpose of Collection
Identity Information	Name, date of birth, national ID number	Account Verification & Age Confirmation
Contact Information	Email, mobile number, address	Account Management & Support
Financial Information	BKash/Nagad number, bank account	Deposit & Withdrawal Processing
Device Information	IP address, browser, operating system	Security & Fraud Prevention
Usage Information	Game history, transaction logs, session duration	Service Improvement & Responsible Gaming

Information is collected directly from you via the registration form.
Certain data is collected automatically when you use the pk11 app or website.
ID document images are collected during KYC verification.
pk11 never collects unnecessary or excessive data.

3

Use of Information

Pk11 uses collected data only for specific, defined purposes. We never use your data unnecessarily or sell it to third parties.

For account creation, management, and verification.
To process deposits, withdrawals, and other financial transactions.
To provide customer service and support.
To inform you about promotions, bonuses, and offers (with your consent).
To prevent fraud, money laundering, and other illegal activities.
To analyze usage patterns and ensure responsible gaming.
To improve pk11's services and develop new features.
To meet legal and regulatory obligations.

            
            Our Commitment: pk11 never uses your data for marketing without your consent. You can opt out of marketing communications at any time.
          

4

Data Sharing

Pk11 never sells your personal data to third parties. In limited circumstances, information may be shared with trusted partners under strict confidentiality agreements.

Payment Processor: Necessary information is shared with bKash, Nagad, and banks to process deposits and withdrawals.
KYC Partner: With authorized verification services for identity verification.
Legal Authorities: Where required by court order or legal obligation.
Advertiser: pk11 never shares data for advertising purposes.
Data Broker: pk11 never shares data with data brokers or information resellers.

            
            Warning: Before sharing any data with third parties, pk11 ensures strict confidentiality agreements are in place. We remain vigilant at all times to prevent misuse of your information.
          

5

Security Measures

Pk11 uses industry-leading technology to keep your data secure. Our security infrastructure is continuously updated to protect against emerging threats.

256-bit SSL/TLS encryption — all data transfers are secured.
Database stored with AES-256 encryption.
Two-Factor Authentication (2FA) support.
24/7 security monitoring and intrusion detection.
Regular security audits and penetration testing.
Restricted staff access — only authorized personnel can view personal data.

            
            Data Breach Response: In the event of a security breach, pk11 is required to notify affected users within 72 hours in accordance with applicable law.
          

6

Cookie Policy

Pk11 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookies used by pk11:

Essential Cookies: These are essential for login sessions and security and cannot be disabled.
Functional Cookies: Remembers your language, theme, and other preferences.
Analytics Cookies: Helps analyze site usage to improve our services.
Preference Cookies: Saves your gaming preferences and settings.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of some pk11 services.

7

Data Retention Period

Pk11 retains your data for as long as necessary. After account closure, certain information may be kept for a defined period to meet legal obligations.

Data for active accounts is retained for the duration the account remains open.
Financial transaction data is retained for 5 years after account closure.
KYC documents are retained for 3 years after account closure.
Security logs are retained for a maximum of 1 year.
Upon expiry, data is securely deleted or anonymized.

            
            Data Deletion Request: You can request deletion of your personal data at any time. However, certain data may not be deletable before the required retention period due to legal obligations.
          

8

Your Rights

Under pk11's Privacy Policy, you have a number of important rights. Contact our support team to exercise any of these rights.

Right to Access Information

You can request to view what data pk11 holds about you.

Right to Rectification

The right to request correction of inaccurate or outdated information.

Right to Erasure

You may request the deletion of your personal data under certain conditions.

Right to Restrict Processing

You can restrict how your information is used for specific purposes.

Data Portability

The right to receive your data in a structured, machine-readable format.

Right to Object

You have the right to object to the use of your data for specific purposes.

9

Third-Party Services

Pk11 uses certain trusted third-party services to operate its platform. These services have access to limited data only and operate under strict confidentiality agreements.

Payment Gateway: bKash, Nagad, Rocket, and banking partners — solely for processing transactions.
Identity Verification Service: Authorized partner for KYC processing.
Cloud Storage: Secure servers for encrypted data storage.
Analytics: Anonymous usage analytics for service improvement.
pk11 does not share data with any social media trackers or advertising networks.

            
            Please Note: External links on the pk11 website lead to sites with their own privacy policies. pk11 is not responsible for how those sites handle your data.
          

10

Minor Protection

Pk11 is strictly prohibited for minors (under 18). We do not knowingly collect data from minors. If a minor attempts to register on pk11, their account will be immediately closed and all associated data will be deleted.

Age verification is mandatory at the time of registration.
Suspicious accounts are subject to additional KYC verification.
If a minor is identified, their account and data are immediately deleted.
Parents can contact support to report a child's use of pk11.

11

Policy Changes

Pk11 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or platform notification.

A minimum of 30 days' notice will be given before any significant changes.
The "Last Updated" date will always be displayed at the top of the page.
Continued use of pk11 after changes take effect will be considered acceptance of the updated policy.
If you do not agree to the updated policy, you may request to close your account.

            
            Tip: Visit this Privacy Policy page regularly to stay up to date with any changes.
          

12

Contact

For any questions, complaints, or requests regarding the Privacy Policy, please contact the pk11 support team. We're always here to help.

Email: [email protected] (typically responded to within 24 hours)
Live Chat: Instant support available 24/7.
Average response time on business days: 2–4 hours.

            
            Data Protection Officer: pk11 has a dedicated Data Protection Officer who oversees all privacy matters and ensures user rights are upheld.
          

Pk11 Privacy Policy